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      Customer Testimonials

 

We take great pride in our professionalism, customer service, skill, and craftmanship. We think that is why we have been in business for 30 years, but don't take our word for it. Take a look at what our customers have said about us.

We would like to thank all of you for your fine service. In our first contact complete directions were given. We easily found your well stocked store and Matt was our very helpful and accommodating Salesman who impressed us with his knowlege of electric fireplaces.

Our purchase was delivered the same day we purchased it by (Wayne) someone very careful and thoroughly familiar with the product. The product manual (as promised) arrived a few days later, prompt follow-through we thought.

The new electric fireplace is a nice addition to our home and we are very pleased with the look and function. We thank all of you for your fine service.
       
Sincerely,
Pat N.

To the nice folks at Fireplaces Plus,

Our new gas log set is warm, great looking and is saving us a lot of money! Your installer, did a nice job. You’re the best!

Thanks again,
The Shufeldts

 

To everyone @ Fireplaces Plus,

Thanks for all your hard work getting us our fireplace for thanksgiving,

Sincerely
H & K Trulson

 

Looks just great! Very pleased!

Thank you,
John

 

Thank you very much for your help with the chimmey

B & K Blum
Carlsbad, CA


Fireplaces Plus,
Shirly and I just wanted to say “Thank You” for the great job you did on our fireplace.
The workmanship and attention to detail that you displayed on a daily basis was very impressive. We also appreciated the fact that this project was done in a very neat manner, and at the end of each workday we were able to use our own front room. As you know I am very particular and expect things done in a correct and professional style and you and your team did exactly that.

Yours,
David & Shirly

 

    I contacted Fireplaces Plus on Wed about my Heatilator Model ND3630I gas fireplace that had a flame that would work for a moment and then flicker down and off.  Fireplaces Plus took the time to help me understand how the fireplace worked, troubleshoot the likely problem and sent me a new modulator right out in UPS that day so I would have it today.  I just finished installing the modulator, adjusting the pilot electrode and viola! I have a beautiful steady flame.  I cleaned the glass and screen and put everything back together and I am smiling ear to ear because of the outstanding service I received from Fireplaces Plus.  Thank you very much for the excellent help.  I have HEAT again and I'm a happy camper!
 
All the best,
D Kinnear
Del Mar, CA

 

    I wanted to thank you for discovering the venting problem with my fireplace. As a result of your professional opinion I contacted my licensed contractor and discussed the situation with him. He agreed with your findings and reworked my fireplace to allow for correct drafting of the flame. Without your help I would have wasted my investment of the purchasing the highest quality RH Peterson log set from your company.

We appreciated you making a second trip out to our house to install the log set. You did a terrific job and provided us with a realistic looking outdoor fireplace setup. We really enjoy the outdoor fireplace and look forward to spending many evenings in our backyard.

Sincerely
T Savitt

PS. Your welcome to join us for a barbeque anytime!

Dear Friends at Fireplaces Plus,

    Sitting here the day after a great thanksgiving day, I’m admiring my flame and logs in the fireplace. The warmth and appeal of the flames is so comforting. Thank you so much for sending that nice young man, who left everything perfect.

You are all the greatest and I wish you continued success in your business.

Sincerely,
Marilyn Masse

Dear members of Fireplaces Plus,
After eleven months of construction, our house renovation has finally completed. During this long construction period, I dealt with many workers, trade people sub-contractors, etc., but unfortunately many of them were sloppy and had no pride in their job nor the craftsmanship.

I am writing this letter to tell you how happy and satisfied I was dealing with the members at your establishment. The first time we visited your store, you greeted me with smile and gave us a thorough explanation of products and accessories in a professional manner. When I made a phone call, you accessed my file promptly, and responded to my questions in a friendly manner. When I made an appointment with your installer, he setup a schedule with the earliest date we desired. One rainy day, your installer was to come to fix a chase cover on the chimney. I thought he would not come as scheduled, but sure he enough he came, and completed the installation in the rain.

I would rank your organization as the best one I had dealt with during the renovation, but most of all, I am very glad to find that you have an excellent professional team with job- pride and craftsmanship.

I sincerely wish your company to prosper further in the future with your professional customer oriented approach.

Sincerely yours,

K Fuyuno
Del Mar, CA

 

Dear crew at Fireplaces Plus,

Thank you so much for your professionalism & quality of work. Steve & I love our fireplace! It was a real pleasure working with you!

Sincerely

D Bierman
Del Mar

Dear Fireplaces Plus:

Thank you for expeditiously rectifying the error that temporarily delayed the installation of our custom fireplace screen.
Once the problem was identified (an oversight that meant the screen was never ordered) you took immediate action to correct the error and in the process demonstrated the highest standards of ethical and moral integrity that I’ve seen in a long, long while by a professional business person.

Step by Step

  1. You admitted the error and identified the problem (rather than giving me a song and dance story and putting the blame elsewhere).
  2. You arranged with the vendor to move up the production of our screen and paid to have the order executed immediately.
  3. You assumed all costs to the have the screen shipped “Next Day” by Fed Ex.
  4. Despite the full calendar and standard 3-4 week wait, you moved us to the head of the line and scheduled the installation of the screen to coincide with the Fed Ex delivery.
  5. And finally, to make amends and extend the olive branch, you sent our a FREE gift with the installer.

While I was initially angry and disappointed, my reaction was quickly tempered by your immediate and sincere efforts to rectify the wrong. You diffused a potentially volatile and hostile situation and turned it around 180°. While our order was my no means the most expensive or prestigious, your demonstration of client appreciation and efforts to keep us as satisfied as customers speaks volumes about your professionalism.

It will be my pleasure to refer friends and family to your establishment, Fireplaces Plus

Thank you,

K Welshons
Carlsbad, CA

 

Dear Fireplaces Plus,

I would like to thank you and your staff for providing a great addition to our living room – a Heat N Glo with Federal Surround.

Unfortunately it was a waste of my $125 and your wood finisher’s time and effort as the black walnut stain finish was not as I had pictured it. However, I did refinish it to my satisfaction and it looks great.

I do appreciate the assembly work that was done by [your employees] who were very polite and neat workers both in dress and work habits. I really feel that good service should be acknowledged.

Sincerely
E Foglesong
Vista, CA

 

To whom it may concern,

Friday, Dec 1st, [A Fireplaces Plus employee] installed a fireplace log set for us in Carlsbad. We wanted someone to know what a good job [he] did. He was very patient and thorough with his task while carrying on a conversation with my husband who was “hanging around” the living room. We have a white hearth, and [he] covered it up nicely without getting one nasty speck of dirt or black paint on it. You are lucky to have such a professional but personable representative for your business. I work for a small customer service oriented company myself in Orange County and find it delightful to run into people like [him] who make it a pleasure to get through these service appointments without getting frustrated. You’ve got a winner! Please let him know how happy we are with our fireplace and we’d certainly recommend Fireplaces Plus to our neighbors!

P & G Bonaduce
Carlsbad, CA

 

Dear Fireplaces Plus,

A note to thank you for the excellent customer service on February 24th

[Your employee] explained to me in detail the necessary instructions about the fireplace set we purchased from you. It looks quite nice and we enjoy it.

The Glove Café barbeque was also delivered, setup and again step by step I was informed of the operation of this set. We hope to make use of it soon!

Again thank you,

T. Allen
Carlsbad, CA

 

To Fireplaces Plus –

Thank you all for the wonderful service you’ve provided on our fireplace project. We’re looking forward to using our new fireplace for many years.

Your exceptional customer service has been very appreciated.

Many Thanks,
The Lehrers

 

 

To: Fireplaces Plus
Thanks to [Your employees] for being so nice to work with and for getting the job done.

I’ve recommended your company to the office manager. Have a wonderful season!

Thankfully
S. Diere
Solana Beach & Tennis Club

 

Dear Sir,

May I take this opportunity to thank your staff and share with you our satisfaction with your company.
We did not know of your company and a recommendation was for a company in Vista which led to a purchase and a great disappointment with customer service.  We found you in the Yellow Pages and our first contact was your [salesperson]. Knowledgeable, caring, professional and helpful in problem solving [Your employee] is a dedicated customer service rep. Her telephone expertise is a plus representing your company.
[Your Installers] were highly professional, well organized, skilled and a pleasure to have in our home.
Needless to say we are not only well pleased with the services provided and the staff that we met but we will Fireplaces Plus the highest testimonials personally and professionally.

Thank you, Thank you, Thank you
J White